Overview
Copilot Smart Summaries generate the context of conversations, using GPT to analyze the history, read pre-handoff and previous ticket messages, and deliver this smart summary to the service agent.
Solution description
when starting a service, the agent must click the "conversation summary" button. Then the system will read the pre-handoff and previous ticket messages, thus delivering a summary to the agent.
Who can take part?
- Beta available for Macc or Paas Enterprise accounts.
- With a use case of recurring services with customers.
Registration form
Are you Interested in trying out Copilot Smart Summaries? Go to the registration form.
Registration period
Beta is available until January 2024.
