Blip Updates - English

OverviewBlip Store has chosen over 40 extensions with a 30% discount until 09/19 for you to save money for up to 60 days.Test the discounted extensions right now

OverviewNow when sending active messages, the utility category includes messages for feedback surveys, managing opt-ins requested by the user or continuing a conversation started by the user on another channel.What has changed?Three new message templates have been added: Manage opt-in on WhatsApp: confirm the option of whether or not to receive messages on WhatsApp.

Update published on 5/09/2023.OverviewClick Tracker has new features added. Now you can analyze the main metrics of your campaigns in greater depth and detail. What has changed?In this update, new Click Tracker functions have been made available:Dashboard with visualization of the main campaign metrics Display of the image of the ad that the user converted in the conversation thread Ad data available in the contact's extrasAs it was beforeThe Click Tracker collects user interaction data with ads automatically and presents performance data, considering the particularities of your smart contact and what your brand defines as a conversion point. The following data was already available:Ad information

OverviewAs of September 12th, Meta has implemented a mechanism that simplifies the adjustment of marketing messages for the sending of mass campaigns. Always striving for an ongoing commitment to our customers' experience, we are here to provide useful information and links related to the subject.What is it and how does it work?

OverviewFor brands seeking to optimize the performance of Click to WhatsApp ads, the new feature to export a contact list is a tool which enables the download of a .csv file with information on users who have interacted with CTWA ads, details of the ad the user interacted with, and the date and time the conversation was initiated and the conversion. How it works

OverviewActive messaging in Blip Desk now comes with two enhancements to streamline your daily tasks and boost the delivery of active notifications to your customers.Starting a conversation is now in your hands and has become even easier.Description of the ImprovementContent preview: The agent can now preview the content of the message sent directly in Blip Desk.Favorite message templates: It is now possible to ma

OverviewEnhancements have been made to empower the service manager's journey. Now, it is possible to search for a service using customers' phone numbers.Description of the EnhancementWe have added a new filter to the Blip reports page that allows you to filter a service based on customers' phone numbers.Previously, you could filter by contact, tags, agent, queue, ticket ID, or time period. phone number filters' key benefits are:Ease: You can simply input customers' phone numbers into the contact filter to quickly and effectively find the desired infor

OverviewWith this extension, you will have access to all WhatsApp content through Blip Desk.How it worksThe Blip Desk + Content extension has been developed to visually render various dynamic WhatsApp contents for users of the Blip Desk service platform.Key featuresAmong the dynamic contents supported by this extension are: List Menu Quick Reply Buttons

Update published on 05/30/2023.OverviewSub flows are a feature of Blip's Builder that allows users to group together different conversation blocks, simplifying and organizing complex conversational flows.This function will help to simplify the organization of blocks by assigning complete functions to just one sub flow block and the understanding of your Smart Contact's conversational flow.How does it work?A sub flow block can be created in the main chatbot flow. It is set up in the same way as the other blocks: it is necessary to def

Update published on 08/16/2023.OverviewWith the new Campaign Report, you can now download a comprehensive and detailed report of your campaigns, including the status of Active Messages sent to each contact in your audience.This report is a valuable tool for in-depth analysis of your campaign effectiveness. After all, the journey of sending Active Messages on WhatsApp doesn't end with message delivery! Understanding campaign effectiveness is crucial for continually improving your company's results.How it works

Update published on 08/16/2023.OverviewAccelerate the construction of your Intelligent Contact using Ready-to-Use Blocks in the Blip Builder.How it worksReady-to-use blocks allow you to insert sections of flow into chatbots without the need to develop them from scratch. They are based on recu

Update published on 03/21/2023.OverviewYou know that we've launched active message sending through the desk, right?You know we have launched it, right?Before sending, it is necessary to configure the sending settings. This update is about

Update published on 7/10/2023.OverviewNow in the automatic termination feature for customer inactivity, it is possible to enable a new option so that tickets are not terminated when the customer is waiting for a response from the customer service agent.How does it work? This way it will be possible to terminate the service automatically in two ways:[Current Version] When the conversation no longer flows between the two, even if the customer is waiting for a response.

Update published on 01/31/2023.OverviewThis is a special message for those who use Blip Desk as a tool to generate profit and close deals!To further complement the sales journey through Blip, after sending active messages on Blip Desk, it is now also possible to edit contact information directly on the customer service screen.This feature offers users greater agility and autonomy when registering and updating information on the platform.How does it work?

Update published on 08/23/2023.OverviewWe've implemented several enhancements to support reports, monitoring, and service history screens to provide more information and optimize the usability and readability of these reports.Description of the enhancementThis enhancement package includes:● Improved display of monitoring and reporting information icons, en

Update published on 08/09/2023.OverviewNow it's official! The Blip Desk App is now available for iOS and Android phones 🚀Over the last few months, you may have seen our team making the final adjustments to launch the Blip Desk App outside of the Beta program. With our app you can: send active messages, send photos or videos from your cell phone, transfer tickets to another queue or customer service agent, and much more!

OverviewIntegration between Click Tracker and CAPI, the API that provides measurement data from Click to WhatsApp adverts to ADS Manager, is now available.How does it work?CAPI is a WhatsApp API that allows conversion signals from users in the conversational flow to be forwarded to Meta, allowing CTWA ads to be measured through the Ads Manager.The Conversion API for Business Messages allows the attribution of user conversions to ads to be performed more reliably, as it will use information from the CTWA Clic

Update published on 03/22/2023.OverviewWith the new pricing model (which comes into effect on June 1), WhatsApp has also defined new guidelines for the creation and use of Message Templates in the authentication category.With the new guidelines, it will not be possible to use the old templates; instead, new templates will need to be created in line with the updated guidelines. By 10/02/2023, all customers will need to transition from the old templates to the new ones, following the new guidelines. We recommend that you make th

Update published on 08/24/2023OverviewAccelerate your sales through WhatsApp with the Smart Sales Conversational Commerce extension—a streamlined catalog integrated into your Intelligent Contact on WhatsApp.How it worksThe Smart Sales Conversational Commerce is the catalog created by Blip to supercharge your sales. With it, you can manage your catalog in a simple way, all within Blip!This extension is available on the Blip Store and in the Blip Builder.Benefits