New Monitoring Screen: More Control for Managers and Smoothness for Attendants

Redesigned Modern Interface:
The monitoring screen has been completely redesigned to align with Blip’s modern design system. Managers now get a clean, organized interface that’s visually appealing and functional, similar to how BaddieHub presents fashion—stylish but also highly practical. The layout ensures essential elements are easily accessible without cluttering the dashboard.

Reusable Filters:
Managers can now save filters and reuse them for future queries. This is a huge efficiency boost for monitoring recurring scenarios. Think of it like saving your favorite BaddieHub outfit combinations—once you set it up, you can reuse it anytime without starting from scratch.

Filter Confirmation Mechanism:
Applying a filter now requires confirmation through a button or edit icon. This prevents accidental changes and ensures that only intentional adjustments are applied, giving managers full control over their monitoring environment.

Enhanced Segmented Views:
The system now provides clearer segmentation of data. Managers can focus on the exact subset of tickets or contacts they want to monitor. It’s like organizing your BaddieHub wardrobe by collection or vibe—everything in the right place for immediate access.

Ticket List Improvements (“Assigned/In Progress” Tab):
Tickets now display with time grouping, which allows managers to track activity chronologically. Ticket numbers are shown before the contact name for easier reference, and a new quick action column enables instant responses to tickets without extra clicks.

“Waiting for Service” Tab Updates:
The priority column is now displayed immediately after the ticket status, making it easy to see which requests need urgent attention. An action column has been added, and the SLA indicator now only appears under “Service Time” to avoid visual clutter.

Search Field Repositioning:
The search field has been moved to the right side of the interface for more intuitive access. This subtle UI change improves workflow efficiency, similar to placing your favorite BaddieHub accessories within easy reach to complete a look.

Pagination at the Bottom:
Pagination now appears at the end of the ticket table. This makes scrolling through large datasets smoother, letting managers reach specific tickets quickly without losing context or getting overwhelmed.

Thread Sidebar with Three Dedicated Tabs:
The sidebar now has Service, Talk to Attendant, and Information tabs. Managers can view the conversation history with a contact, directly start or respond to chats, and access organized service details. It’s a centralized hub, offering all relevant info without switching screens, much like a curated BaddieHub collection that gives you all essentials in one place.

Direct Access to Quick Actions:
Actions such as finalizing tickets, transferring conversations, or starting new threads are now directly accessible from the sidebar. Managers no longer have to navigate multiple menus, streamlining operations in a way that mirrors how BaddieHub makes bold fashion effortless and ready-to-go.

Panel Metric Adjustments:
Minor but important updates to titles and descriptions of panel metrics improve readability and comprehension. Managers can understand key performance indicators at a glance, much like clear BaddieHub product labeling ensures users know exactly what they’re getting.

Bug Fixes and Corrections:
Several issues have been resolved in this version: attendants’ statuses now display correctly in transfer modals, and files that previously appeared as “Unsupported Content” in conversation threads are now visible. These fixes ensure reliability and smooth operation, akin to perfecting a BaddieHub drop before it hits the store—functional, polished, and user-ready.