🌎 Other Languages: English

OverviewFor brands seeking to optimize the performance of Click to WhatsApp ads, the new feature to export a contact list is a tool which enables the download of a .csv file with information on users who have interacted with CTWA ads, details of the ad the user interacted with, and the date and time the conversation was initiated and the conversion. How it worksBy accessing the Growth menu in Blip, you can export the list of contacts who have interacted with your brand's CTWA ads, allowing you to perform detailed and qualitative analyses of your contacts' behavior.Most relevant forBrands that run CTWA ads, especially Click Tracker users. The feature will be available to all customers, and even without setting up the conversion event, it will be possible to download the list of users who started conversations through CTWA ads.Use casesAnalysis of user conversations. Remarketing campaigns.Plans and PricesFree to all Blip users.DocumentationAccess the full documentation on Blip Help.

Hey everyone,I’ve been exploring some third-party app stores lately because a few apps I needed weren’t available on Google Play. I know there are some well-known ones like APKPure, Aptoide, and others, but I’m still a bit unsure about how safe or reliable they really are in the long run.From your experience, do you think using third-party app stores is worth it? Are there any that you personally trust, or do you think it’s better to stick strictly with official stores like Google Play or AppGallery?I’d really like to hear your thoughts—especially from those who’ve actually used alternative app stores for a while. What’s your experience been like in terms of security, app updates, and overall performance?

OverviewNow when sending active messages, the utility category includes messages for feedback surveys, managing opt-ins requested by the user or continuing a conversation started by the user on another channel.What has changed?Three new message templates have been added: Manage opt-in on WhatsApp: confirm the option of whether or not to receive messages on WhatsApp.Feedback Surveys: collect feedback on previous transactions or ongoing relationships with clients.Continue a WhatsApp conversation: send a message to start an interaction on WhatsApp that was started on another channel.Como era antesBefore, the utility category was able to send active messages about alerts and account and order management updates.How will this be done now?Now, you will have three new message templates to interact with your customers: manage opt-in on WhatsApp, feedback surveys and continue a conversation on WhatsApp.The changes will be reflected in the model approval processes for all new models. Meta will p

OverviewActive messaging in Blip Desk now comes with two enhancements to streamline your daily tasks and boost the delivery of active notifications to your customers.Starting a conversation is now in your hands and has become even easier.Description of the ImprovementContent preview: The agent can now preview the content of the message sent directly in Blip Desk.Favorite message templates: It is now possible to mark active message templates as favorite to streamline the delivery of notifications in the daily workflow of agents.With this improvement, the agent/salesperson gains agility in finding the most commonly used and successful templates when approaching customers and understanding the context in which customers contacted back again.DocumentationPlease refer to the comprehensive documentation on WhatsApp Active Messaging in Blip Desk for more information.

OverviewEnhancements have been made to empower the service manager's journey. Now, it is possible to search for a service using customers' phone numbers.Description of the EnhancementWe have added a new filter to the Blip reports page that allows you to filter a service based on customers' phone numbers.Previously, you could filter by contact, tags, agent, queue, ticket ID, or time period. phone number filters' key benefits are:Ease: You can simply input customers' phone numbers into the contact filter to quickly and effectively find the desired information.Efficiency: This will make your analyses more efficient, saving you time and effort.DocumentationPlease refer to the complete documentation on service history in Blip Desk.

OverviewBlip Store has chosen over 40 extensions with a 30% discount until 09/19 for you to save money for up to 60 days.Test the discounted extensions right now Access Blip Store within the Blip Portal and explore all available extensions.Conditions● An administrator profile with an active Blip plan (under contract view) is required to activate an extension.● Discount applied for 61 days after the trial period. 

OverviewWith this extension, you will have access to all WhatsApp content through Blip Desk.How it worksThe Blip Desk + Content extension has been developed to visually render various dynamic WhatsApp contents for users of the Blip Desk service platform.Key featuresAmong the dynamic contents supported by this extension are: List Menu Quick Reply Buttons Single Product Messages Product List Messages (PLM - Catalog) Catalog Carts WhatsApp Contacts Active Message Templates Developer informationDeveloped by Blip's certified partner: Dawntech ([email protected])Use casesCustomer support on Blip DeskPlans and pricingFree for all Blip users.DocumentationAccess the documentation

Update published on 05/30/2023.OverviewSub flows are a feature of Blip's Builder that allows users to group together different conversation blocks, simplifying and organizing complex conversational flows.This function will help to simplify the organization of blocks by assigning complete functions to just one sub flow block and the understanding of your Smart Contact's conversational flow.How does it work?A sub flow block can be created in the main chatbot flow. It is set up in the same way as the other blocks: it is necessary to define the exit conditions (where the conversation should go after passing through the sub flow) and entry and exit actions (actions to be performed when the conversation reaches or leaves the block).Functionality most relevant to:Chatbot builders; UX designers; Chatbot developers.Main functionalities of the Sub flows at BlipSimultaneous construction and editing of the same Smart ContactThink of a scenario in which you have a few days to create a new chatbot,

Update published on 08/16/2023.OverviewWith the new Campaign Report, you can now download a comprehensive and detailed report of your campaigns, including the status of Active Messages sent to each contact in your audience.This report is a valuable tool for in-depth analysis of your campaign effectiveness. After all, the journey of sending Active Messages on WhatsApp doesn't end with message delivery! Understanding campaign effectiveness is crucial for continually improving your company's results.How it worksCampaign reports are downloadable .csv files that provide insights into the details of Active Message sending.By using these files, clients gain access to general campaign information, audience contacts, and the corresponding message status for each contact.Gain valuable insights into WhatsApp Active Message sending with a complete view of all necessary data, including:Campaign name Campaign ID Sending date Used message template Applied targeting type Email of the sender Detailed s

Olá, XXXX, tudo bem?Estou voltando aqui porque vi que ainda não conseguimos conversar.Como eu já havia informado antes, sou o Roger e faço parte da Action Assessoria Virtual, especializada em atendimento humanizado, suporte em vendas e organização de agenda. Aproveito para deixar nosso Instagram 👉 https://www.instagram.com/action.assessoriavirtual/, onde sempre compartilho dicas úteis para empreendedores. Você gostaria de marcar uma reunião para que eu possa te mostrar de forma prática como podemos ajudar no seu negócio? 

Update published on 08/16/2023.OverviewAccelerate the construction of your Intelligent Contact using Ready-to-Use Blocks in the Blip Builder.How it worksReady-to-use blocks allow you to insert sections of flow into chatbots without the need to develop them from scratch. They are based on recurring functionalities in chatbots and can be customized as the user prefers.Most relevant for Flow builders Developers How does this help?Utilization of flows and processes already built in Blip Acceleration of conversational flow development Simplification of Intelligent Contact construction for non-technical users Optimization and standardization of processes and flows for your Intelligent      ContactUse casesCurrently, we have 8 ready-to-use blocks available. They are:Welcome Menu with numbered options Menu with clickable options CPF/CNPJ collection and validation Lead registration with data validation Simple NPS survey Comprehensive NPS survey Post-sales CSAT surveyPlans and pricingFree for

Tenho visto algumas marcas começando a usar o TikTok, não só para anúncios, mas também para interagir diretamente com os usuários. Isso me fez pensar — alguém aqui já testou integrar chatbots ou automação com o TikTok, seja para suporte ao cliente, geração de leads ou simplesmente para engajar seguidores?Fico em dúvida se o TikTok já oferece ferramentas/APIs adequadas para isso ou se a maioria ainda prefere usar Instagram/WhatsApp nesse tipo de automação. Gostaria de saber se alguém já experimentou ou encontrou maneiras criativas de conectar bots ao TikTok.

Update published on 03/21/2023.OverviewYou know that we've launched active message sending through the desk, right?You know we have launched it, right?Before sending, it is necessary to configure the sending settings. This update is about validating those settings!What is the purpose of this update?Notify users that their active messaging settings are correct, and if not, make users aware of any outstanding issues. Some steps will also become smoother and faster, such as setting up the router (if there is one), which can be done on the same page where the feature is enabled. 🙂A lot more information with easy access and speed for the messaging process!So don't worry, when you've completed all the necessary requirements, a banner will be displayed below the enable feature button indicating that "Active message sending is enabled and ready to use".If any of the settings are inconsistent, the message displayed will read "Your chatbot does not meet all the necessary requirements for operat

Update published on 7/10/2023.OverviewNow in the automatic termination feature for customer inactivity, it is possible to enable a new option so that tickets are not terminated when the customer is waiting for a response from the customer service agent.How does it work? This way it will be possible to terminate the service automatically in two ways:[Current Version] When the conversation no longer flows between the two, even if the customer is waiting for a response. [New Option] When the customer is inactive and has not answered the customer service agent. Most relevant to:Customer service analysts; Customer service managers.How does this help?Don't lose any more customer service when your customer is waiting for an answer. Plans and PricesThe release will be available to all customers in all clusters on 07/11/2023.DocumentationAutomatic Closure due to Client InactivityWhat do you think?Leave your opinion on this new feature in the comments. 

Update published on 01/31/2023.OverviewThis is a special message for those who use Blip Desk as a tool to generate profit and close deals!To further complement the sales journey through Blip, after sending active messages on Blip Desk, it is now also possible to edit contact information directly on the customer service screen.This feature offers users greater agility and autonomy when registering and updating information on the platform.How does it work?This feature needs to be enabled on the portal through permission, where it is possible to define which users have permission to use the functionality. The permission for customer service agents is granted per bot, which means that if a customer service agent works on two or more bots and has been granted permission on a single bot, they will have visibility of the "Edit" contact button on tickets from only one bot where they have been granted permission.Most relevant to:Customer service analysts; Customer service managers.Documentation

Update published on 08/23/2023.OverviewWe've implemented several enhancements to support reports, monitoring, and service history screens to provide more information and optimize the usability and readability of these reports.Description of the enhancementThis enhancement package includes:● Improved display of monitoring and reporting information icons, ensuring they remain visible to the user.● Standardization of monitoring and reporting data, transparently representing zero time as real time 00:00:00, and non-existent time as "-" to the user.● Addition of service queue information in the Assigned/In Progress section of the monitoring screen.● Addition of average first response time on the monitoring screen.● Inclusion of a Loading Spinner indicating the processing of information on the service history screen.● Addition of an anchor button to the conversation thread in the service history screen, allowing the user to quickly return to the end of the conversation.

Update published on 08/09/2023.OverviewNow it's official! The Blip Desk App is now available for iOS and Android phones 🚀Over the last few months, you may have seen our team making the final adjustments to launch the Blip Desk App outside of the Beta program. With our app you can: send active messages, send photos or videos from your cell phone, transfer tickets to another queue or customer service agent, and much more!How does it work?The Blip Desk App gives you the freedom to create connections from anywhere, with a stable, secure app and all the features to help you achieve the best results.With the essential features of Blip Desk in the palm of your hand, you have the freedom to talk to your customers wherever you are. You can send photos, audios and other media with product information. All at the pace of your conversations.A reliable app that sends notifications to keep you updated in real time when new tickets arrive, are transferred or receive a response. So you stay close and

OverviewIntegration between Click Tracker and CAPI, the API that provides measurement data from Click to WhatsApp adverts to ADS Manager, is now available.How does it work?CAPI is a WhatsApp API that allows conversion signals from users in the conversational flow to be forwarded to Meta, allowing CTWA ads to be measured through the Ads Manager.The Conversion API for Business Messages allows the attribution of user conversions to ads to be performed more reliably, as it will use information from the CTWA Click ID, new data available in the In Thread Context of conversations initiated by Click To WhatsApp ads.More relevant to:Marketing Analysts and Managers.Use casesMarketing campaigns.How does this help?In addition to guaranteeing more reliability to your results analysis, the integration of Click Tracker with CAPI will allow clients who have contracts with external agencies, who in turn don't have access to Blip, to access the performance data of Click to WhatsApp campaigns. Plans and

Update published on 03/22/2023.OverviewWith the new pricing model (which comes into effect on June 1), WhatsApp has also defined new guidelines for the creation and use of Message Templates in the authentication category.With the new guidelines, it will not be possible to use the old templates; instead, new templates will need to be created in line with the updated guidelines. By 10/02/2023, all customers will need to transition from the old templates to the new ones, following the new guidelines. We recommend that you make the transition as soon as possible! If you have any questions, our CSM team is available to help.What are authentication templates?Authentication models enable companies to authenticate users with one-time passwords (usually 4- to 8-digit alphanumeric codes) at various stages of the login process (e.g. account verification, corporate account recovery and integrity challenges).What changes with the new guidelines to create and use of Message Templates?Authentication