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Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Customer Service Template

Update published on 03/22/2023.OverviewWith the new features in the Human Customer Service 3.0 block, it's even easier to create your Smart Contact from the Customer Service Template.The template is a pre-configured model to help the customer start using Blip and evolve the construction of the chatbot quickly and easily.What has changed?✔️ Verification of customer service hours.🆕 Pre-configured hours (08:00 am to: 06:00 pm) with easy editing without the need for a script.🆕 Configuration of periods of service unavailability (e.g. holidays and seasonal breaks).✔️ Verification of available customer service agents.🆕Configuration of customer service queues with different service hours.✔️ Customer service evaluation.✔️ Feedback loop on customer service quality.✔️ Pre-configured reports to analyze customer service performance and quality.DocumentationHow to set up the Human Customer Service template.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Click Tracker: intelligence, automation and ease in one blip

Update published on 03/22/2023.OverviewInvesting in Click To WhatsApp ads is an excellent marketing strategy because it shortens the customer journey, making it easier for them to talk to your brand!However, your marketing strategy can't end after the Click To WhatsApp ad!Analyzing the performance of your ads is essential to replicate them in other campaigns, increasing your efficiency in acquiring leads and attracting more conversations with your brand!That's why we've launched Click Tracker directly in Blip! Now, you have all the power of Facebook Ads data combined with Blip data in one place to present the performance of your Click-to-WhatsApp ads.By using Click Tracker, you'll be able to understand which ad is converting the most and thus invest in what's best for your business in an easy way.How does it work?Click Tracker collects user interaction data with the ads automatically and generates performance analyses customized for you, considering the particularities of your Smart C

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Human Customer Service Block 3.0

Update published on 03/21/2023.OverviewThe Human Customer Service Block 3.0 has super new features to make your routine easier!What has changed?Adjustment of engineering problems that made updates difficult; Easier to overflow customers so they don't get stuck in the customer service box; Expected reduction in the volume of helpdesk tickets; Faster and easier onboarding; New functionality: Customer Service Hours.About the Customer Service Hours: As of this update, you no longer need technical skills to set it up! We now have a new interface that enables you to create and edit customer service hours in the 'Customer Service' menu.DocumentationSee the documentation about editing contacts in Blip Desk at Blip Help.What do you think?Leave your opinion in the comments.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

What's New in Sending Active Messages

Update published on 03/21/2023.OverviewYou know that we've launched active message sending through the desk, right?You know we have launched it, right?Before sending, it is necessary to configure the sending settings. This update is about validating those settings!What is the purpose of this update?Notify users that their active messaging settings are correct, and if not, make users aware of any outstanding issues. Some steps will also become smoother and faster, such as setting up the router (if there is one), which can be done on the same page where the feature is enabled. 🙂A lot more information with easy access and speed for the messaging process!So don't worry, when you've completed all the necessary requirements, a banner will be displayed below the enable feature button indicating that "Active message sending is enabled and ready to use".If any of the settings are inconsistent, the message displayed will read "Your chatbot does not meet all the necessary requirements for operat

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Contact editing directly in Blip Desk

Update published on 01/31/2023.OverviewThis is a special message for those who use Blip Desk as a tool to generate profit and close deals!To further complement the sales journey through Blip, after sending active messages on Blip Desk, it is now also possible to edit contact information directly on the customer service screen.This feature offers users greater agility and autonomy when registering and updating information on the platform.How does it work?This feature needs to be enabled on the portal through permission, where it is possible to define which users have permission to use the functionality. The permission for customer service agents is granted per bot, which means that if a customer service agent works on two or more bots and has been granted permission on a single bot, they will have visibility of the "Edit" contact button on tickets from only one bot where they have been granted permission.Most relevant to:Customer service analysts; Customer service managers.Documentation

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Check Contact for On-Premise customers discontinued by WhatsApp

Update published on 01/23/2023.Overview Soon, updated versions of WhatsApp will no longer include the check contact feature, whereby the channel would inform you whether a contact exists or not.What has changed? The Meta decision (read the details here) is as follows:We are changing the purpose of the contacts node so that from version 2.43 it no longer provides status information about a phone number. Regardless of whether the user has WhatsApp, the response will always be returned with a valid for status and a wa_id.Meta's aim is for on-premise customers to follow the same pattern as those using the Cloud API infrastructure, who no longer have access to the check contact.How will it be done now?With this change, it's a good idea to pay extra attention to checking your contacts and filling in the correct phone numbers in Blip for sending messages and notifications. The main points are:1. Verifying the user's WhatsApp account through "/accounts"É importante fazer a verificação para tod

Gabriel SantosBlipper | Community Manager

publicado em About the Blip Community

Community guidelines

In this article, we have separated some tips for you to enjoy the best experience on Blip Community. But first, let's remember who we are and the purpose of our community. We are a community designed by experts. A collaborative learning space, created to support your journey of evolution in the conversational market and artificial intelligence.Our purpose is to promote smart connections, contribute to the development of new talent in the market, and turn potential into results. To ensure that it runs smoothly and is a valuable place for you, we have some basic rules that must be respected by all members of the community, our Blip Members. 💙 Kindness and RespectCommunicate with Blip Members in a friendly and polite manner. All opinions are welcome, but insults, hate speech, intolerance, name-calling, and personal harassment have no place here. OrganizationYou'll notice that our space for topics and questions is organized into categories. This makes the segmentation process easier and

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