Update published on 08/31/2023.

Overview

Extract service reports and the history of the conversations of the last five years in a centralized dashboard that is easy to access and manage.

How does it work

The report manager is the feature that centralizes the extraction of reports from Blip. With it, you can extract various service reports and also the histories of the conversations held. 

Reports can be generated for the last five years, but always for 90-day periods. So, for example, to export a full year's data, four reports will be generated, one for each quarter.  

More relevant for

• Service Managers.

Use cases

• Analysis of service quality
• Extraction of reports more than 90 days old 
• Analysis of service data (such as AHT, first response time, etc.)

Plans and prices

Free for all Blip users.

Documentation

Check Blip Help for complete documentation on the Report Manager.