Overview

Now it is possible to direct active message return to any block in the bot flow.

How it works

Routing is defined by active message template. After the individual trigger is executed within the Desk, when the customer responds to the active message, they will be directed to a predetermined flow in smart contact. 

Wait, there's more. It's also possible to configure different routing actions based on the agent's status.

More relevant to

• Service managers
• Blip Desk agents

How does it help?

It is possible to direct the return of the active message to any block in the bot's flow, whether it is a new or existing block. This allows the customer to navigate the bot's flow or a part of it after the individual trigger is executed within Blip Desk.

Plans and pricing

Free for all blip users.

Documents

Check out the full documentation to performing routing by accessing Blip Help.