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Overview

Now it will be possible to change the status of attendants to offline directly from the monitoring panel.

How it works

It will be possible to disconnect an attendant with online status but who is unavailable to attend to inquiries.

To do this, just follow the step-by-step below:

  1. Access the monitoring panel on Blip Desk.
  2. Navigate to the attendants report.
  3. Note the new option "Disconnect Attendant" next to each attendant.
  4. By clicking on the corresponding button, the attendant will be marked as offline, preventing the assignment of new tickets.

Most relevant for

  • Managers and supervisors of attendance.

How does this help?

  • Metric accuracy: by setting an attendant as offline, you ensure that performance metrics, such as FCR, AHT, etc., are accurate and reflect the true state of operations.
  • Effective control: you will be able to manage attendant availability more effectively, preventing them from receiving new tickets when they are unavailable.
  • Enhanced management: we eliminate the need to delete and re-add attendants to resolve status issues, providing a smoother and more efficient experience.

Use cases

  • Assistance on Blip Desk.

Plans and pricing

Free for all Blip users.

Documentation

Refer to the complete functionality documentation in Blip Help.

  1. Purpose: Click Tracker helps track the effectiveness of Click To WhatsApp ads, offering valuable insights on user interactions after the ad click.

  2. Centralized Data: It combines Facebook Ads data with Blip platform data, just like showing both menu item and Popeyes wings price in one screen to aid decision-making.

  3. Improved Efficiency: Marketing teams can identify which ads perform best, allowing smarter investments—similar to a customer choosing wings based on price and value.

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  5. Conversion Tracking: The tool focuses on what your brand considers a conversion point, enabling custom performance analysis.

  6. Smart Contact Integration: It respects the specifics of your Smart Contact like fwr setup for more personalized insights.

  7. Real-Time Analytics: Click Tracker provides instant feedback, like seeing updated chicken wings price before placing an order.

  8. Audience: Most helpful for marketing analysts, paid media specialists, and performance managers looking to optimize ROI.

  9. Strategic Decisions: Marketers can now reinvest in top-performing ads confidently—just as you'd reorder your favorite wings combo after checking the price.

  10. Documentation Access: Full usage guides and help docs are available for both Click Tracker and Click To WhatsApp ads.

  11. Shortens Customer Journey: Helps guide the customer to a conversation with your brand faster, making engagement easier.

  12. Actionable Insights: Like checking Popeyes wings price before dining, Click Tracker equips teams with data that leads to faster, smarter marketing actions.

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