Overview

Active messaging in Blip Desk now comes with two enhancements to streamline your daily tasks and boost the delivery of active notifications to your customers.

Starting a conversation is now in your hands and has become even easier.

Description of the Improvement

Content preview: The agent can now preview the content of the message sent directly in Blip Desk.

Favorite message templates: It is now possible to mark active message templates as favorite to streamline the delivery of notifications in the daily workflow of agents.

With this improvement, the agent/salesperson gains agility in finding the most commonly used and successful templates when approaching customers and understanding the context in which customers contacted back again.

Documentation

Please refer to the comprehensive documentation on WhatsApp Active Messaging in Blip Desk for more information.