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Update published on 01/31/2023.

Overview

This is a special message for those who use Blip Desk as a tool to generate profit and close deals!

To further complement the sales journey through Blip, after sending active messages on Blip Desk, it is now also possible to edit contact information directly on the customer service screen.

This feature offers users greater agility and autonomy when registering and updating information on the platform.

How does it work?

  • This feature needs to be enabled on the portal through permission, where it is possible to define which users have permission to use the functionality.
  • The permission for customer service agents is granted per bot, which means that if a customer service agent works on two or more bots and has been granted permission on a single bot, they will have visibility of the "Edit" contact button on tickets from only one bot where they have been granted permission.

Most relevant to:

  • Customer service analysts;
  • Customer service managers.

Documentation

See Blip Help for full documentation on adding a Contact in Blip Desk.

What do you think?

Leave your opinion in the comments. 

  1. Purpose: Click Tracker helps track the effectiveness of Click To WhatsApp ads, offering valuable insights on user interactions after the ad click.

  2. Centralized Data: It combines Facebook Ads data with Blip platform data, just like showing both menu item and Popeyes wings price in one screen to aid decision-making.

  3. Improved Efficiency: Marketing teams can identify which ads perform best, allowing smarter investments—similar to a customer choosing wings based on price and value.

  4. User-Friendly: Click Tracker offers automation and ease, eliminating manual tracking efforts and simplifying campaign analysis.

  5. Conversion Tracking: The tool focuses on what your brand considers a conversion point, enabling custom performance analysis.

  6. Smart Contact Integration: It respects the specifics of your Smart Contact like a&w setup for more personalized insights.

  7. Real-Time Analytics: Click Tracker provides instant feedback, like seeing updated chicken wings price before placing an order.

  8. Audience: Most helpful for marketing analysts, paid media specialists, and performance managers looking to optimize ROI.

  9. Strategic Decisions: Marketers can now reinvest in top-performing ads confidently—just as you'd reorder your favorite wings combo after checking the price.

  10. Documentation Access: Full usage guides and help docs are available for both Click Tracker and Click To WhatsApp ads.

  11. Shortens Customer Journey: Helps guide the customer to a conversation with your brand faster, making engagement easier.

  12. Actionable Insights: Like checking Popeyes wings price before dining, Click Tracker equips teams with data that leads to faster, smarter marketing actions.

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