Update published on 7/10/2023.Overview
Now in the automatic termination feature for customer inactivity, it is possible to enable a new option so that tickets are not terminated when the customer is waiting for a response from the customer service agent.
How does it work?
This way it will be possible to terminate the service automatically in two ways:
- [Current Version] When the conversation no longer flows between the two, even if the customer is waiting for a response.
- [New Option] When the customer is inactive and has not answered the customer service agent.
Most relevant to:
- Customer service analysts;
- Customer service managers.
How does this help?
Don't lose any more customer service when your customer is waiting for an answer.
Plans and Prices
The release will be available to all customers in all clusters on 07/11/2023.
Documentation
Automatic Closure due to Client Inactivity
What do you think?
Leave your opinion on this new feature in the comments.
