Skip to main content

Automatic termination of tickets due to customer inactivity

  • September 13, 2023
  • 1 comentário
  • 49 Visualizações
Vinicius_Pereira
Forum|alt.badge.img
Update published on 7/10/2023.

Overview

Now in the automatic termination feature for customer inactivity, it is possible to enable a new option so that tickets are not terminated when the customer is waiting for a response from the customer service agent.

How does it work?

 This way it will be possible to terminate the service automatically in two ways:

  1. [Current Version] When the conversation no longer flows between the two, even if the customer is waiting for a response.
  2. [New Option] When the customer is inactive and has not answered the customer service agent. 

Most relevant to:

  • Customer service analysts;
  • Customer service managers.

How does this help?

Don't lose any more customer service when your customer is waiting for an answer. 

Plans and Prices

The release will be available to all customers in all clusters on 07/11/2023.

Documentation

Automatic Closure due to Client Inactivity
What do you think?

Leave your opinion on this new feature in the comments. 

1 comentário

cuttingwarmer
  • cuttingwarmer
  • Connected
  • 5 comentários
  • September 23, 2025

  1. Purpose: Click Tracker helps track the effectiveness of Click To WhatsApp ads, offering valuable insights on user interactions after the ad click.

  2. Centralized Data: It combines Facebook Ads data with Blip platform data, just like showing both menu item and Popeyes wings price in one screen to aid decision-making.

  3. Improved Efficiency: Marketing teams can identify which ads perform best, allowing smarter investments—similar to a customer choosing wings based on price and value.

  4. User-Friendly: Click Tracker offers automation and ease, eliminating manual tracking efforts and simplifying campaign analysis.

  5. Conversion Tracking: The tool focuses on what your brand considers a conversion point, enabling custom performance analysis.

  6. Smart Contact Integration: It respects the specifics of your Smart Contact like seo setup for more personalized insights.

  7. Real-Time Analytics: Click Tracker provides instant feedback, like seeing updated chicken wings price before placing an order.

  8. Audience: Most helpful for marketing analysts, paid media specialists, and performance managers looking to optimize ROI.

  9. Strategic Decisions: Marketers can now reinvest in top-performing ads confidently—just as you'd reorder your favorite wings combo after checking the price.

  10. Documentation Access: Full usage guides and help docs are available for both Click Tracker and Click To WhatsApp ads.

  11. Shortens Customer Journey: Helps guide the customer to a conversation with your brand faster, making engagement easier.

  12. Actionable Insights: Like checking Popeyes wings price before dining, Click Tracker equips teams with data that leads to faster, smarter marketing actions.


Termos de Uso e PrivacidadeDefinições de cookiesAccessibility statement