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Blip Updates - English

Blip Updates - English

Find out about updates, important reports, and new features from Blip here.

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Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

New Filter for Search on the Service History Page

OverviewEnhancements have been made to empower the service manager's journey. Now, it is possible to search for a service using customers' phone numbers.Description of the EnhancementWe have added a new filter to the Blip reports page that allows you to filter a service based on customers' phone numbers.Previously, you could filter by contact, tags, agent, queue, ticket ID, or time period. phone number filters' key benefits are:Ease: You can simply input customers' phone numbers into the contact filter to quickly and effectively find the desired information.Efficiency: This will make your analyses more efficient, saving you time and effort.DocumentationPlease refer to the complete documentation on service history in Blip Desk.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Updates to Active Messaging in Blip Desk

OverviewActive messaging in Blip Desk now comes with two enhancements to streamline your daily tasks and boost the delivery of active notifications to your customers.Starting a conversation is now in your hands and has become even easier.Description of the ImprovementContent preview: The agent can now preview the content of the message sent directly in Blip Desk.Favorite message templates: It is now possible to mark active message templates as favorite to streamline the delivery of notifications in the daily workflow of agents.With this improvement, the agent/salesperson gains agility in finding the most commonly used and successful templates when approaching customers and understanding the context in which customers contacted back again.DocumentationPlease refer to the comprehensive documentation on WhatsApp Active Messaging in Blip Desk for more information.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Template Pacing - New Meta Regularity in Templates for Active Marketing Messages

OverviewAs of September 12th, Meta has implemented a mechanism that simplifies the adjustment of marketing messages for the sending of mass campaigns. Always striving for an ongoing commitment to our customers' experience, we are here to provide useful information and links related to the subject.What is it and how does it work?The regularity model is a new feature implemented by Meta that will analyze the quality of active messages sent based on quick feedback from users. The change will only take place on marketing message templates that have just been created or have come out of "paused" status. With this new feature, marketing messages that are sent and receive unsatisfactory feedback will be automatically paused. With this, sending your campaign may take a little longer, but you will have enough time to adjust your content before mass sending and increase the chances of a successful campaign.How do I track the approval and sending of the message?You can follow the status of this p

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Click Tracker 2.0 Lanzamiento

Update published on 5/09/2023.OverviewClick Tracker has new features added. Now you can analyze the main metrics of your campaigns in greater depth and detail. What has changed?In this update, new Click Tracker functions have been made available:Dashboard with visualization of the main campaign metrics Display of the image of the ad that the user converted in the conversation thread Ad data available in the contact's extrasAs it was beforeThe Click Tracker collects user interaction data with ads automatically and presents performance data, considering the particularities of your smart contact and what your brand defines as a conversion point. The following data was already available:Ad information Total of conversations started Total of conversion Conversion rate Total cost per ad period Reach (number of people who saw the ad at least once) Cost per conversation started Cost per conversionHow will it be done now?In addition to the data already made available in the launch of Click Trac

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Update published on 08/31/2023.OverviewExtract service reports and the history of the conversations of the last five years in a centralized dashboard that is easy to access and manage.How does it workThe report manager is the feature that centralizes the extraction of reports from Blip. With it, you can extract various service reports and also the histories of the conversations held. Reports can be generated for the last five years, but always for 90-day periods. So, for example, to export a full year's data, four reports will be generated, one for each quarter. More relevant forService Managers.Use casesAnalysis of service quality Extraction of reports more than 90 days old Analysis of service data (such as AHT, first response time, etc.)Plans and pricesFree for all Blip users.DocumentationCheck Blip Help for complete documentation on the Report Manager.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Launch Smart Sales Conversational Commerce

Update published on 08/24/2023OverviewAccelerate your sales through WhatsApp with the Smart Sales Conversational Commerce extension—a streamlined catalog integrated into your Intelligent Contact on WhatsApp.How it worksThe Smart Sales Conversational Commerce is the catalog created by Blip to supercharge your sales. With it, you can manage your catalog in a simple way, all within Blip!This extension is available on the Blip Store and in the Blip Builder.BenefitsConvenience and simplicity in setup Scalability of your sales Sales process automation Increased revenue Real-time integrated inventory (when integrated via API) Brand personalization (logo and colors) Data analysis (user behavior tracking, performance) Intuitive journey for end consumersKey featuresProducts, categories, and search field User behavior tracking Performance tracking Product category filtering Shopping cart Product Detail Page (PDP) Sending the shopping cart to the botUse casesSales through WhatsAppPlans and pricing

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

WhatsApp Pix Store Extension

OverviewWith this extension, you will have a store ready for selling through Pix on WhatsApp.How it worksA conversational store for selling with the payment method that has surpassed credit cards and payment slips: this is Pixzap. Directly on WhatsApp. Official and using a catalog.How it works1. Prepare the products you want to sell on WhatsApp, along with prices, images (optional), and descriptions. Provide delivery/shipping fee amounts so that customers are informed during their purchase, if applicable. Select a Pix key to receive real-time payments. After receiving the Pix confirmation, initiate the product delivery process. Key featuresDoesn't require infrastructure, APIs, or bank integrations. Requires filling in spreadsheets with products and delivery area ZIP codes. Requires catalog activation on the Business Manager of Meta/Facebook.Developer informationDeveloped by Blip's partner: Inmo ([email protected])Use casesSales in Intelligent ContactPlans and pricingR$ 49.90/mo

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Blip Desk Extension + Contents

OverviewWith this extension, you will have access to all WhatsApp content through Blip Desk.How it worksThe Blip Desk + Content extension has been developed to visually render various dynamic WhatsApp contents for users of the Blip Desk service platform.Key featuresAmong the dynamic contents supported by this extension are: List Menu Quick Reply Buttons Single Product Messages Product List Messages (PLM - Catalog) Catalog Carts WhatsApp Contacts Active Message Templates Developer informationDeveloped by Blip's certified partner: Dawntech ([email protected])Use casesCustomer support on Blip DeskPlans and pricingFree for all Blip users.DocumentationAccess the documentation

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

FAQ GPT Extension

OverviewWith this extension, you can transform your documents into an Intelligent Contact with generative AI without needing to know how to program.Attention: This extension is in BETA phase and may undergo commercial and/or technical changes at any time. This extension is paid!How It WorksThe FAQ GPT extension allows customers to transform a base of documents into humanized responses using generative AI within the Blip Builder.Works in bots with both human and automated support Easy and simple integrationKey FeaturesProvide humanized answers to questions from your company's private documents and knowledge base Context restriction: You can define specific company contexts through the extension to reduce the chances of your bot providing unwanted information. Natural language understanding: This extension leverages ChatGPT's natural language processing capabilities to understand questions with greater accuracy and fluency. Personalized responses: With advanced language comprehension, ch

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Blip Commands Low Code Extension

OverviewWith this extension, you'll be able to call Blip Commands API without writing code.How it worksWith Blip Commands Low Code, you will be able to call Blip API using a 100% low-code approach, without the need to write code. Through a user-friendly interface, you can execute actions such as:Clearing user context Resetting user state Closing tickets with tag inclusion Simplifying your development tasksKey features● Easy access to Blip API● Execution of commands without the need to write codeDeveloper informationDeveloped by Growth Lab ([email protected])Use casesPerforming bulk commandsPlans and pricingFree for all Blip users.DocumentationAccess the documentation

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

BuilderGPT Extension

OverviewWe introduce the BuilderGPT extension that uses Artificial Intelligence to find and suggest optimal conversation flows for your Intelligent Contact. This extension is compatible with all channels integrated with Blip and enables to create conversation on any channel.How it worksThe BuilderGPT extension uses Artificial Intelligence to suggest conversation flows for your Intelligent Contact. Simply interact with the extension's interface and describe the desired type of flow.In seconds, you'll receive suggestions for your flow, such as:NPS Survey Escalation to human support Lead capture process And much more!Key featuresFaster construction of conversational flowsDeveloper informationDeveloped by Growth Lab ([email protected])Use casesFlow constructionPlans and pricingFree for all Blip users.DocumentationAccess the documentation

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Improvements in Support Reports, Monitoring, and Service History Screens

Update published on 08/23/2023.OverviewWe've implemented several enhancements to support reports, monitoring, and service history screens to provide more information and optimize the usability and readability of these reports.Description of the enhancementThis enhancement package includes:● Improved display of monitoring and reporting information icons, ensuring they remain visible to the user.● Standardization of monitoring and reporting data, transparently representing zero time as real time 00:00:00, and non-existent time as "-" to the user.● Addition of service queue information in the Assigned/In Progress section of the monitoring screen.● Addition of average first response time on the monitoring screen.● Inclusion of a Loading Spinner indicating the processing of information on the service history screen.● Addition of an anchor button to the conversation thread in the service history screen, allowing the user to quickly return to the end of the conversation.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Blip Store: Selected extensions with up to 30% OFF

OverviewBlip Store has chosen over 40 extensions with a 30% discount until 09/19 for you to save money for up to 60 days.Test the discounted extensions right now Access Blip Store within the Blip Portal and explore all available extensions.Conditions● An administrator profile with an active Blip plan (under contract view) is required to activate an extension.● Discount applied for 61 days after the trial period.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Active Message Campaign Report

Update published on 08/16/2023.OverviewWith the new Campaign Report, you can now download a comprehensive and detailed report of your campaigns, including the status of Active Messages sent to each contact in your audience.This report is a valuable tool for in-depth analysis of your campaign effectiveness. After all, the journey of sending Active Messages on WhatsApp doesn't end with message delivery! Understanding campaign effectiveness is crucial for continually improving your company's results.How it worksCampaign reports are downloadable .csv files that provide insights into the details of Active Message sending.By using these files, clients gain access to general campaign information, audience contacts, and the corresponding message status for each contact.Gain valuable insights into WhatsApp Active Message sending with a complete view of all necessary data, including:Campaign name Campaign ID Sending date Used message template Applied targeting type Email of the sender Detailed s

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Ready-to-Use Blocks

Update published on 08/16/2023.OverviewAccelerate the construction of your Intelligent Contact using Ready-to-Use Blocks in the Blip Builder.How it worksReady-to-use blocks allow you to insert sections of flow into chatbots without the need to develop them from scratch. They are based on recurring functionalities in chatbots and can be customized as the user prefers.Most relevant for Flow builders Developers How does this help?Utilization of flows and processes already built in Blip Acceleration of conversational flow development Simplification of Intelligent Contact construction for non-technical users Optimization and standardization of processes and flows for your Intelligent ContactUse casesCurrently, we have 8 ready-to-use blocks available. They are:Welcome Menu with numbered options Menu with clickable options CPF/CNPJ collection and validation Lead registration with data validation Simple NPS survey Comprehensive NPS survey Post-sales CSAT surveyPlans and pricingFree for

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Launch Blip Desk App Android e iOS

Update published on 08/09/2023.OverviewNow it's official! The Blip Desk App is now available for iOS and Android phones 🚀Over the last few months, you may have seen our team making the final adjustments to launch the Blip Desk App outside of the Beta program. With our app you can: send active messages, send photos or videos from your cell phone, transfer tickets to another queue or customer service agent, and much more!How does it work?The Blip Desk App gives you the freedom to create connections from anywhere, with a stable, secure app and all the features to help you achieve the best results.With the essential features of Blip Desk in the palm of your hand, you have the freedom to talk to your customers wherever you are. You can send photos, audios and other media with product information. All at the pace of your conversations.A reliable app that sends notifications to keep you updated in real time when new tickets arrive, are transferred or receive a response. So you stay close and

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

General Status of Active Messages in Blip Desk

Update published on 07/13/2023.OverviewIn the next few days, the Sales Routines team will make the second version of Post-Sending available to all customers: the General Status Panel for Active Messages in Blip Desk.Improvement descriptionWith this improvement, it is possible to track the indicators of active messages that have been sent and not yet answered in the last 72 hours. This is an important tool to analyze the progress of active communications made by Blip Desk until they are answered.DocumentationCheck out the documentation in Blip Help on sending Active WhatsApp Messages in Blip Desk. You can find details of this new feature in the section "Launching soon! - General Status of Active Messages".ImportantIf your customer is already part of the Post-Sending Closed Beta, no action is required, meaning that there will be no impact on access for these customers.What do you think?Would you like to collaborate in this evolution by providing feedback to the squad? Access the form thr

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Automatic termination of tickets due to customer inactivity

Update published on 7/10/2023.OverviewNow in the automatic termination feature for customer inactivity, it is possible to enable a new option so that tickets are not terminated when the customer is waiting for a response from the customer service agent.How does it work? This way it will be possible to terminate the service automatically in two ways:[Current Version] When the conversation no longer flows between the two, even if the customer is waiting for a response. [New Option] When the customer is inactive and has not answered the customer service agent. Most relevant to:Customer service analysts; Customer service managers.How does this help?Don't lose any more customer service when your customer is waiting for an answer. Plans and PricesThe release will be available to all customers in all clusters on 07/11/2023.DocumentationAutomatic Closure due to Client InactivityWhat do you think?Leave your opinion on this new feature in the comments.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Sub flows at Blip

Update published on 05/30/2023.OverviewSub flows are a feature of Blip's Builder that allows users to group together different conversation blocks, simplifying and organizing complex conversational flows.This function will help to simplify the organization of blocks by assigning complete functions to just one sub flow block and the understanding of your Smart Contact's conversational flow.How does it work?A sub flow block can be created in the main chatbot flow. It is set up in the same way as the other blocks: it is necessary to define the exit conditions (where the conversation should go after passing through the sub flow) and entry and exit actions (actions to be performed when the conversation reaches or leaves the block).Functionality most relevant to:Chatbot builders; UX designers; Chatbot developers.Main functionalities of the Sub flows at BlipSimultaneous construction and editing of the same Smart ContactThink of a scenario in which you have a few days to create a new chatbot,

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

New rules to create authentication templates

Update published on 03/22/2023.OverviewWith the new pricing model (which comes into effect on June 1), WhatsApp has also defined new guidelines for the creation and use of Message Templates in the authentication category.With the new guidelines, it will not be possible to use the old templates; instead, new templates will need to be created in line with the updated guidelines. By 10/02/2023, all customers will need to transition from the old templates to the new ones, following the new guidelines. We recommend that you make the transition as soon as possible! If you have any questions, our CSM team is available to help.What are authentication templates?Authentication models enable companies to authenticate users with one-time passwords (usually 4- to 8-digit alphanumeric codes) at various stages of the login process (e.g. account verification, corporate account recovery and integrity challenges).What changes with the new guidelines to create and use of Message Templates?Authentication

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Customer Service Template

Update published on 03/22/2023.OverviewWith the new features in the Human Customer Service 3.0 block, it's even easier to create your Smart Contact from the Customer Service Template.The template is a pre-configured model to help the customer start using Blip and evolve the construction of the chatbot quickly and easily.What has changed?✔️ Verification of customer service hours.🆕 Pre-configured hours (08:00 am to: 06:00 pm) with easy editing without the need for a script.🆕 Configuration of periods of service unavailability (e.g. holidays and seasonal breaks).✔️ Verification of available customer service agents.🆕Configuration of customer service queues with different service hours.✔️ Customer service evaluation.✔️ Feedback loop on customer service quality.✔️ Pre-configured reports to analyze customer service performance and quality.DocumentationHow to set up the Human Customer Service template.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Click Tracker: intelligence, automation and ease in one blip

Update published on 03/22/2023.OverviewInvesting in Click To WhatsApp ads is an excellent marketing strategy because it shortens the customer journey, making it easier for them to talk to your brand!However, your marketing strategy can't end after the Click To WhatsApp ad!Analyzing the performance of your ads is essential to replicate them in other campaigns, increasing your efficiency in acquiring leads and attracting more conversations with your brand!That's why we've launched Click Tracker directly in Blip! Now, you have all the power of Facebook Ads data combined with Blip data in one place to present the performance of your Click-to-WhatsApp ads.By using Click Tracker, you'll be able to understand which ad is converting the most and thus invest in what's best for your business in an easy way.How does it work?Click Tracker collects user interaction data with the ads automatically and generates performance analyses customized for you, considering the particularities of your Smart C

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Human Customer Service Block 3.0

Update published on 03/21/2023.OverviewThe Human Customer Service Block 3.0 has super new features to make your routine easier!What has changed?Adjustment of engineering problems that made updates difficult; Easier to overflow customers so they don't get stuck in the customer service box; Expected reduction in the volume of helpdesk tickets; Faster and easier onboarding; New functionality: Customer Service Hours.About the Customer Service Hours: As of this update, you no longer need technical skills to set it up! We now have a new interface that enables you to create and edit customer service hours in the 'Customer Service' menu.DocumentationSee the documentation about editing contacts in Blip Desk at Blip Help.What do you think?Leave your opinion in the comments.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

What's New in Sending Active Messages

Update published on 03/21/2023.OverviewYou know that we've launched active message sending through the desk, right?You know we have launched it, right?Before sending, it is necessary to configure the sending settings. This update is about validating those settings!What is the purpose of this update?Notify users that their active messaging settings are correct, and if not, make users aware of any outstanding issues. Some steps will also become smoother and faster, such as setting up the router (if there is one), which can be done on the same page where the feature is enabled. 🙂A lot more information with easy access and speed for the messaging process!So don't worry, when you've completed all the necessary requirements, a banner will be displayed below the enable feature button indicating that "Active message sending is enabled and ready to use".If any of the settings are inconsistent, the message displayed will read "Your chatbot does not meet all the necessary requirements for operat

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Contact editing directly in Blip Desk

Update published on 01/31/2023.OverviewThis is a special message for those who use Blip Desk as a tool to generate profit and close deals!To further complement the sales journey through Blip, after sending active messages on Blip Desk, it is now also possible to edit contact information directly on the customer service screen.This feature offers users greater agility and autonomy when registering and updating information on the platform.How does it work?This feature needs to be enabled on the portal through permission, where it is possible to define which users have permission to use the functionality. The permission for customer service agents is granted per bot, which means that if a customer service agent works on two or more bots and has been granted permission on a single bot, they will have visibility of the "Edit" contact button on tickets from only one bot where they have been granted permission.Most relevant to:Customer service analysts; Customer service managers.Documentation

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