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Blip Updates - English

Blip Updates - English

Find out about updates, important reports, and new features from Blip here.

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Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Reply Message on Blip Desk

OverviewThe Reply Message feature now allows you to view the messages that customers have responded to on the Desk.And, as a spoiler, wait for the next new feature: the reaction feature will allow you to include reactions to messages. Stay tuned for more updates!How does it workBlip Desk agents and salespeople can now view messages that customers have replied to, similar to WhatsApp.Previously, the Desk didn't support this type of message, making it difficult for agents to understand the context of customer responses.Important: if your bot is configured to make calls from the flow via the SDK, Reply will be available from 12/12, through a necessary action, described in this article.If you have any questions, contact your CSM. If this action is not carried out by 12/12, the reply will not be available in your account.More relevant forDesk agents SalespeopleHow does this help?Fast responses: attendants can select and respond promptly, improving efficiency.Contextual understanding: avoids

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Developments in Smart Sales: Customization of CTA and Related Products

OverviewThe new Smart Sales CTA (Message) is now live. Now, it's possible to customize the message the brand sends to the user accessing the catalog on WhatsApp. We also provide the Related Products functionality.How does it work?It is now possible to customize four (4) fields of the message your brand sends the user to access the catalog on WhatsApp.Available Fields:Title Message* Additional information Button name** The message and button name fields are mandatory.Best of all? The CTA is free, meaning there's no active message cost!In addition, we offer the Related Products feature. This feature suggests products to customers who are interested in a particular item, according to similarity and/or functionality.More relevant forDecision-makers and flow buildersHow does this help?Boost your conversions with Smart Sales.Use casesSales via WhatsApp.Plans and pricesFree for all Blip users.DocumentationAccess the full Smart Sales documentation on Blip Help.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Message Search Bar on Blip Desk

OverviewNow it is possible to search for information in a conversation on the Blip Desk directly from the customer service screen.How does it work?The customer service agent can search directly in Blip Desk for a term or word in all the messages loaded on the screen. More relevant toCustomer service agents, salespeople and Blip Desk users in general.How does this help?Easily find any information in the conversation to optimize and expedite your customer service.Use CasesThis feature is ideal for customers who have long conversations and exchange a lot of information during the conversation with the customer. Plans and PricesFree for all Blip Desk users.DocumentationAccess the full Blip Desk documentation.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Extension Crash Analyzer

OverviewCrash Analyzer is an extension that provides a detailed and intuitive analysis of your Smart Contact errors, allowing you to identify trends, solutions and valuable insights to optimize the performance of your conversational solution.How does it work?With direct integration into the support error database and an intuitive front-end, Crash Analyzer is useful for a variety of user profiles, from administrators to support analysts. Access the extension's page, enter the number of the contact you want to visualize the errors for. You'll see a bar chart showing the errors over the last three days and, below that, a spreadsheet with a description of each error.Main featuresDisplay errors that have occurred in the last three (3) days. Details of the errors. Solutions to the errors.BenefitsEasier resolution of errors in the conversational flow.Information on the developerGrowth Lab ([email protected])Use casesConstruction of conversational flows.Plans and pricesFree extension for all Bli

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Changes in the classification of utility templates

OverviewNow when sending active messages, the utility category includes messages for feedback surveys, managing opt-ins requested by the user or continuing a conversation started by the user on another channel.What has changed?Three new message templates have been added: Manage opt-in on WhatsApp: confirm the option of whether or not to receive messages on WhatsApp.Feedback Surveys: collect feedback on previous transactions or ongoing relationships with clients.Continue a WhatsApp conversation: send a message to start an interaction on WhatsApp that was started on another channel.Como era antesBefore, the utility category was able to send active messages about alerts and account and order management updates.How will this be done now?Now, you will have three new message templates to interact with your customers: manage opt-in on WhatsApp, feedback surveys and continue a conversation on WhatsApp.The changes will be reflected in the model approval processes for all new models. Meta will p

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Integration of Click Tracker with Conversions API

OverviewIntegration between Click Tracker and CAPI, the API that provides measurement data from Click to WhatsApp adverts to ADS Manager, is now available.How does it work?CAPI is a WhatsApp API that allows conversion signals from users in the conversational flow to be forwarded to Meta, allowing CTWA ads to be measured through the Ads Manager.The Conversion API for Business Messages allows the attribution of user conversions to ads to be performed more reliably, as it will use information from the CTWA Click ID, new data available in the In Thread Context of conversations initiated by Click To WhatsApp ads.More relevant to:Marketing Analysts and Managers.Use casesMarketing campaigns.How does this help?In addition to guaranteeing more reliability to your results analysis, the integration of Click Tracker with CAPI will allow clients who have contracts with external agencies, who in turn don't have access to Blip, to access the performance data of Click to WhatsApp campaigns. Plans and

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Click Tracker - Export contact lists that have interacted with CTWA ads

OverviewFor brands seeking to optimize the performance of Click to WhatsApp ads, the new feature to export a contact list is a tool which enables the download of a .csv file with information on users who have interacted with CTWA ads, details of the ad the user interacted with, and the date and time the conversation was initiated and the conversion. How it worksBy accessing the Growth menu in Blip, you can export the list of contacts who have interacted with your brand's CTWA ads, allowing you to perform detailed and qualitative analyses of your contacts' behavior.Most relevant forBrands that run CTWA ads, especially Click Tracker users. The feature will be available to all customers, and even without setting up the conversion event, it will be possible to download the list of users who started conversations through CTWA ads.Use casesAnalysis of user conversations. Remarketing campaigns.Plans and PricesFree to all Blip users.DocumentationAccess the full documentation on Blip Help.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Launch WhatsApp Flows

OverviewFlows is a new WhatsApp feature that makes it possible to create new flows and "menu option" usage experiences to provide users with quick access to additional functionalities, settings, and advanced features to enrich the possibilities of their smart contact. How does it workFlows will work on an API model: developers will be able to use pre-programmed templates to connect their databases to WhatsApp.For the user, within the conversation, a new panel opens, with flows that can contain several screens. To enrich the construction of the conversational flow, each screen contains customized components that allow text inputs, multi-selection, buttons, checkboxes, images, and more.More relevant forConversational flow builders.How does this help?Task automation: WhatsApp Flows can automate tasks, such as answering frequently asked questions or scheduling appointments. Fluid experience: Flows allows users to carry out various tasks, such as hiring products or services, without having

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

New Filter for Search on the Service History Page

OverviewEnhancements have been made to empower the service manager's journey. Now, it is possible to search for a service using customers' phone numbers.Description of the EnhancementWe have added a new filter to the Blip reports page that allows you to filter a service based on customers' phone numbers.Previously, you could filter by contact, tags, agent, queue, ticket ID, or time period. phone number filters' key benefits are:Ease: You can simply input customers' phone numbers into the contact filter to quickly and effectively find the desired information.Efficiency: This will make your analyses more efficient, saving you time and effort.DocumentationPlease refer to the complete documentation on service history in Blip Desk.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Updates to Active Messaging in Blip Desk

OverviewActive messaging in Blip Desk now comes with two enhancements to streamline your daily tasks and boost the delivery of active notifications to your customers.Starting a conversation is now in your hands and has become even easier.Description of the ImprovementContent preview: The agent can now preview the content of the message sent directly in Blip Desk.Favorite message templates: It is now possible to mark active message templates as favorite to streamline the delivery of notifications in the daily workflow of agents.With this improvement, the agent/salesperson gains agility in finding the most commonly used and successful templates when approaching customers and understanding the context in which customers contacted back again.DocumentationPlease refer to the comprehensive documentation on WhatsApp Active Messaging in Blip Desk for more information.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Template Pacing - New Meta Regularity in Templates for Active Marketing Messages

OverviewAs of September 12th, Meta has implemented a mechanism that simplifies the adjustment of marketing messages for the sending of mass campaigns. Always striving for an ongoing commitment to our customers' experience, we are here to provide useful information and links related to the subject.What is it and how does it work?The regularity model is a new feature implemented by Meta that will analyze the quality of active messages sent based on quick feedback from users. The change will only take place on marketing message templates that have just been created or have come out of "paused" status. With this new feature, marketing messages that are sent and receive unsatisfactory feedback will be automatically paused. With this, sending your campaign may take a little longer, but you will have enough time to adjust your content before mass sending and increase the chances of a successful campaign.How do I track the approval and sending of the message?You can follow the status of this p

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Click Tracker 2.0 Lanzamiento

Update published on 5/09/2023.OverviewClick Tracker has new features added. Now you can analyze the main metrics of your campaigns in greater depth and detail. What has changed?In this update, new Click Tracker functions have been made available:Dashboard with visualization of the main campaign metrics Display of the image of the ad that the user converted in the conversation thread Ad data available in the contact's extrasAs it was beforeThe Click Tracker collects user interaction data with ads automatically and presents performance data, considering the particularities of your smart contact and what your brand defines as a conversion point. The following data was already available:Ad information Total of conversations started Total of conversion Conversion rate Total cost per ad period Reach (number of people who saw the ad at least once) Cost per conversation started Cost per conversionHow will it be done now?In addition to the data already made available in the launch of Click Trac

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Update published on 08/31/2023.OverviewExtract service reports and the history of the conversations of the last five years in a centralized dashboard that is easy to access and manage.How does it workThe report manager is the feature that centralizes the extraction of reports from Blip. With it, you can extract various service reports and also the histories of the conversations held. Reports can be generated for the last five years, but always for 90-day periods. So, for example, to export a full year's data, four reports will be generated, one for each quarter. More relevant forService Managers.Use casesAnalysis of service quality Extraction of reports more than 90 days old Analysis of service data (such as AHT, first response time, etc.)Plans and pricesFree for all Blip users.DocumentationCheck Blip Help for complete documentation on the Report Manager.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Launch Smart Sales Conversational Commerce

Update published on 08/24/2023OverviewAccelerate your sales through WhatsApp with the Smart Sales Conversational Commerce extension—a streamlined catalog integrated into your Intelligent Contact on WhatsApp.How it worksThe Smart Sales Conversational Commerce is the catalog created by Blip to supercharge your sales. With it, you can manage your catalog in a simple way, all within Blip!This extension is available on the Blip Store and in the Blip Builder.BenefitsConvenience and simplicity in setup Scalability of your sales Sales process automation Increased revenue Real-time integrated inventory (when integrated via API) Brand personalization (logo and colors) Data analysis (user behavior tracking, performance) Intuitive journey for end consumersKey featuresProducts, categories, and search field User behavior tracking Performance tracking Product category filtering Shopping cart Product Detail Page (PDP) Sending the shopping cart to the botUse casesSales through WhatsAppPlans and pricing

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

WhatsApp Pix Store Extension

OverviewWith this extension, you will have a store ready for selling through Pix on WhatsApp.How it worksA conversational store for selling with the payment method that has surpassed credit cards and payment slips: this is Pixzap. Directly on WhatsApp. Official and using a catalog.How it works1. Prepare the products you want to sell on WhatsApp, along with prices, images (optional), and descriptions. Provide delivery/shipping fee amounts so that customers are informed during their purchase, if applicable. Select a Pix key to receive real-time payments. After receiving the Pix confirmation, initiate the product delivery process. Key featuresDoesn't require infrastructure, APIs, or bank integrations. Requires filling in spreadsheets with products and delivery area ZIP codes. Requires catalog activation on the Business Manager of Meta/Facebook.Developer informationDeveloped by Blip's partner: Inmo ([email protected])Use casesSales in Intelligent ContactPlans and pricingR$ 49.90/mo

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Blip Desk Extension + Contents

OverviewWith this extension, you will have access to all WhatsApp content through Blip Desk.How it worksThe Blip Desk + Content extension has been developed to visually render various dynamic WhatsApp contents for users of the Blip Desk service platform.Key featuresAmong the dynamic contents supported by this extension are: List Menu Quick Reply Buttons Single Product Messages Product List Messages (PLM - Catalog) Catalog Carts WhatsApp Contacts Active Message Templates Developer informationDeveloped by Blip's certified partner: Dawntech ([email protected])Use casesCustomer support on Blip DeskPlans and pricingFree for all Blip users.DocumentationAccess the documentation

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

FAQ GPT Extension

OverviewWith this extension, you can transform your documents into an Intelligent Contact with generative AI without needing to know how to program.Attention: This extension is in BETA phase and may undergo commercial and/or technical changes at any time. This extension is paid!How It WorksThe FAQ GPT extension allows customers to transform a base of documents into humanized responses using generative AI within the Blip Builder.Works in bots with both human and automated support Easy and simple integrationKey FeaturesProvide humanized answers to questions from your company's private documents and knowledge base Context restriction: You can define specific company contexts through the extension to reduce the chances of your bot providing unwanted information. Natural language understanding: This extension leverages ChatGPT's natural language processing capabilities to understand questions with greater accuracy and fluency. Personalized responses: With advanced language comprehension, ch

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Blip Commands Low Code Extension

OverviewWith this extension, you'll be able to call Blip Commands API without writing code.How it worksWith Blip Commands Low Code, you will be able to call Blip API using a 100% low-code approach, without the need to write code. Through a user-friendly interface, you can execute actions such as:Clearing user context Resetting user state Closing tickets with tag inclusion Simplifying your development tasksKey features● Easy access to Blip API● Execution of commands without the need to write codeDeveloper informationDeveloped by Growth Lab ([email protected])Use casesPerforming bulk commandsPlans and pricingFree for all Blip users.DocumentationAccess the documentation

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

BuilderGPT Extension

OverviewWe introduce the BuilderGPT extension that uses Artificial Intelligence to find and suggest optimal conversation flows for your Intelligent Contact. This extension is compatible with all channels integrated with Blip and enables to create conversation on any channel.How it worksThe BuilderGPT extension uses Artificial Intelligence to suggest conversation flows for your Intelligent Contact. Simply interact with the extension's interface and describe the desired type of flow.In seconds, you'll receive suggestions for your flow, such as:NPS Survey Escalation to human support Lead capture process And much more!Key featuresFaster construction of conversational flowsDeveloper informationDeveloped by Growth Lab ([email protected])Use casesFlow constructionPlans and pricingFree for all Blip users.DocumentationAccess the documentation

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Improvements in Support Reports, Monitoring, and Service History Screens

Update published on 08/23/2023.OverviewWe've implemented several enhancements to support reports, monitoring, and service history screens to provide more information and optimize the usability and readability of these reports.Description of the enhancementThis enhancement package includes:● Improved display of monitoring and reporting information icons, ensuring they remain visible to the user.● Standardization of monitoring and reporting data, transparently representing zero time as real time 00:00:00, and non-existent time as "-" to the user.● Addition of service queue information in the Assigned/In Progress section of the monitoring screen.● Addition of average first response time on the monitoring screen.● Inclusion of a Loading Spinner indicating the processing of information on the service history screen.● Addition of an anchor button to the conversation thread in the service history screen, allowing the user to quickly return to the end of the conversation.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Blip Store: Selected extensions with up to 30% OFF

OverviewBlip Store has chosen over 40 extensions with a 30% discount until 09/19 for you to save money for up to 60 days.Test the discounted extensions right now Access Blip Store within the Blip Portal and explore all available extensions.Conditions● An administrator profile with an active Blip plan (under contract view) is required to activate an extension.● Discount applied for 61 days after the trial period.

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Active Message Campaign Report

Update published on 08/16/2023.OverviewWith the new Campaign Report, you can now download a comprehensive and detailed report of your campaigns, including the status of Active Messages sent to each contact in your audience.This report is a valuable tool for in-depth analysis of your campaign effectiveness. After all, the journey of sending Active Messages on WhatsApp doesn't end with message delivery! Understanding campaign effectiveness is crucial for continually improving your company's results.How it worksCampaign reports are downloadable .csv files that provide insights into the details of Active Message sending.By using these files, clients gain access to general campaign information, audience contacts, and the corresponding message status for each contact.Gain valuable insights into WhatsApp Active Message sending with a complete view of all necessary data, including:Campaign name Campaign ID Sending date Used message template Applied targeting type Email of the sender Detailed s

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Ready-to-Use Blocks

Update published on 08/16/2023.OverviewAccelerate the construction of your Intelligent Contact using Ready-to-Use Blocks in the Blip Builder.How it worksReady-to-use blocks allow you to insert sections of flow into chatbots without the need to develop them from scratch. They are based on recurring functionalities in chatbots and can be customized as the user prefers.Most relevant for Flow builders Developers How does this help?Utilization of flows and processes already built in Blip Acceleration of conversational flow development Simplification of Intelligent Contact construction for non-technical users Optimization and standardization of processes and flows for your Intelligent ContactUse casesCurrently, we have 8 ready-to-use blocks available. They are:Welcome Menu with numbered options Menu with clickable options CPF/CNPJ collection and validation Lead registration with data validation Simple NPS survey Comprehensive NPS survey Post-sales CSAT surveyPlans and pricingFree for

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

Launch Blip Desk App Android e iOS

Update published on 08/09/2023.OverviewNow it's official! The Blip Desk App is now available for iOS and Android phones 🚀Over the last few months, you may have seen our team making the final adjustments to launch the Blip Desk App outside of the Beta program. With our app you can: send active messages, send photos or videos from your cell phone, transfer tickets to another queue or customer service agent, and much more!How does it work?The Blip Desk App gives you the freedom to create connections from anywhere, with a stable, secure app and all the features to help you achieve the best results.With the essential features of Blip Desk in the palm of your hand, you have the freedom to talk to your customers wherever you are. You can send photos, audios and other media with product information. All at the pace of your conversations.A reliable app that sends notifications to keep you updated in real time when new tickets arrive, are transferred or receive a response. So you stay close and

Vinicius_PereiraBlipper | Community Manager

postado em Blip Updates - English

General Status of Active Messages in Blip Desk

Update published on 07/13/2023.OverviewIn the next few days, the Sales Routines team will make the second version of Post-Sending available to all customers: the General Status Panel for Active Messages in Blip Desk.Improvement descriptionWith this improvement, it is possible to track the indicators of active messages that have been sent and not yet answered in the last 72 hours. This is an important tool to analyze the progress of active communications made by Blip Desk until they are answered.DocumentationCheck out the documentation in Blip Help on sending Active WhatsApp Messages in Blip Desk. You can find details of this new feature in the section "Launching soon! - General Status of Active Messages".ImportantIf your customer is already part of the Post-Sending Closed Beta, no action is required, meaning that there will be no impact on access for these customers.What do you think?Would you like to collaborate in this evolution by providing feedback to the squad? Access the form thr

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