Overview
The error messages displayed in the Active Messages reports have been reformulated to provide more clarity and guide customers in resolving delivery failures.
How does it work?
The error messages now include detailed codes, objective descriptions, and possible solutions, both in the Analytics tab reports and in the exported reports.
It is now possible to identify failures in both the Analytics tab report and in the export of the Active Messages table.
Features
- Replace generic messages with clear explanations
- Detail code, description, and possible cause of the error
- Include practical correction guidelines in exported reports
- Display messages in the “Active Messages” tab reports and exported files
How does this help?
- Reduce time spent analyzing failures
- Allow for quicker and more accurate corrective actions
- Prevent negative impacts on future deliveries
- Support technical and operational teams in managing communication
Use Cases
- Diagnose delivery failures from various active campaigns.
Most relevant for
Data analysts, technical teams, customer service managers, and those responsible for operating campaigns on Blip.
Plans and Pricing
Feature available for free to all Blip customers.
