Make voice calls on WhatsApp without leaving Blip Desk.
Overview
Blip Calls allows you to receive and make voice calls via WhatsApp without leaving Blip Desk, unifying voice and messaging in the same channel.
How does it work?
The feature is activated directly in the bot and allows active and receptive calls between agents and customers on WhatsApp.
Features
- Make voice calls on WhatsApp through Blip Desk
- Receive customer calls on WhatsApp
- Record and download audio from conversations
- Automatically transcribe calls
- View call history by customer
- Monitor calls in real-time
- Track metrics in the call report
- Control call permissions by agent
How does this help?
- Centralize voice and text in a single service channel
- Increase resolution rates with direct calls
- Improve customer experience by offering different contact methods
- Have complete control over service history with recordings and transcriptions
- Facilitate team management with performance data
- Reduce operational complexity with simple activation
Use cases
- Call leads in ongoing negotiations
- Attend to customers who prefer voice contact
- Receive calls from customers after a messaging service
- Use voice to quickly resolve complex requests
- Review important interactions based on recordings
Most relevant for
- Service managers, operations supervisors, Blip Desk agents.
Plans and pricing
Available as an add-on. Outgoing calls starting at $0.10 USD per minute. Incoming calls require a minimum commitment of $99,00 USD (500 minutes equivalent).
