I’m using AI Agent with a Router and Builder bots. I need two things and I’m unsure about the recommended approach: Handoff to human (Blip Desk): What’s the best practice to trigger a handoff from AI Agent to Blip Desk? Can that handoff target a specific queue (“cola”), or should queue routing be handled only by Desk rules? Jump to a specific flow point: From AI Agent, what’s the recommended way to land the user in a specific block of a Builder bot/sub-bot (not just the Start block)? Is there an official pattern (e.g., context/metadata) for the destination bot to read and jump to a target block? What I’ve tried (high level) AI Agent redirection rule enabled; I see a confirmation message but I’m not sure which mechanism is the correct/official one (AI Agent’s built-in redirect vs Builder’s “Redirect to a service” vs HTTP redirect). I’m looking for the supported and maintainable pattern for both handoff to Desk (ideally by queue) and deep-linking to a specific block. What would help Short guidance or docs on the recommended mechanism(s). If queues can be targeted, how to set that up (AI Agent → Desk). If block targeting is supported, a minimal example of how to pass/read context to jump to that block. Any help would be appreciate it. Thanks

AI Agent - Blip Desk handoff

I’m using AI Agent with a Router and Builder bots. I need two things and I’m unsure about the recommended approach:

Handoff to human (Blip Desk):
- What’s the best practice to trigger a handoff from AI Agent to Blip Desk?
- Can that handoff target a specific queue (“cola”), or should queue routing be handled only by Desk rules?
Jump to a specific flow point:
- From AI Agent, what’s the recommended way to land the user in a specific block of a Builder bot/sub-bot (not just the Start block)?
- Is there an official pattern (e.g., context/metadata) for the destination bot to read and jump to a target block?

What I’ve tried (high level)

AI Agent redirection rule enabled; I see a confirmation message but I’m not sure which mechanism is the correct/official one (AI Agent’s built-in redirect vs Builder’s “Redirect to a service” vs HTTP redirect).
I’m looking for the supported and maintainable pattern for both handoff to Desk (ideally by queue) and deep-linking to a specific block.

What would help

Short guidance or docs on the recommended mechanism(s).
If queues can be targeted, how to set that up (AI Agent → Desk).
If block targeting is supported, a minimal example of how to pass/read context to jump to that block.

Any help would be appreciate it.

Thanks

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