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Erro super estranho ao enviar mensagem ativa pelo desk


Bruno_Gabriel1
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Pessoal,

Não estamos conseguindo enviar mensagens ativas para alguns contatos, pois está retornando o seguinte erro:

User's number is part of an experiment: Failed to send message because this user's phone number is part of an experiment

 

Alguém já viu isso antes?

Melhor resposta por Bruno_Gabriel1

O que a Meta fala:

 

Marketing Message Experiment

Starting June 14, 2023, roughly 1% of WhatsApp users will not receive marketing template messages from any business unless one of the following conditions is met:

If you send a marketing template message to a customer who is part of the experiment group, your message will not be sent and you will not be billed for it since no conversation was created. Instead, you will receive a message status undeliverable webhook containing error code 130472, notifying you of the failure.

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4 comentários

Rafael_Figueiredo
Blipper
Forum|alt.badge.img+6

Pessoal,

Não estamos conseguindo enviar mensagens ativas para alguns contatos, pois está retornando o seguinte erro:

User's number is part of an experiment: Failed to send message because this user's phone number is part of an experiment

 

Alguém já viu isso antes?

Olá @Bruno_Gabriel1 tudo bem ? 

 

Cara nunca tinha visto essa falha, mas esta documentado : 

https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/

https://developers.facebook.com/docs/whatsapp/on-premises/errors/

 


Bruno_Gabriel1
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  • Autor
  • Solver
  • 100 comentários
  • June 27, 2024

Abri um chamado com o suporte, de qualquer modo.


Bruno_Gabriel1
Forum|alt.badge.img+1
  • Autor
  • Solver
  • 100 comentários
  • Resposta
  • June 27, 2024

O que a Meta fala:

 

Marketing Message Experiment

Starting June 14, 2023, roughly 1% of WhatsApp users will not receive marketing template messages from any business unless one of the following conditions is met:

If you send a marketing template message to a customer who is part of the experiment group, your message will not be sent and you will not be billed for it since no conversation was created. Instead, you will receive a message status undeliverable webhook containing error code 130472, notifying you of the failure.


Rafael_Figueiredo
Blipper
Forum|alt.badge.img+6

O que a Meta fala:

 

Marketing Message Experiment

Starting June 14, 2023, roughly 1% of WhatsApp users will not receive marketing template messages from any business unless one of the following conditions is met:

If you send a marketing template message to a customer who is part of the experiment group, your message will not be sent and you will not be billed for it since no conversation was created. Instead, you will receive a message status undeliverable webhook containing error code 130472, notifying you of the failure.

Boa isso ai vai ajudar e muito.