Boa tarde @egidioserri !!! Burlar o sistema de 24 é impossível o que vc pode fazer é finalizar o atendimento antes das 24 horas e o cliente se ele utilizar o mesmo número gerara outro ticket para o mesmo numero iniciando outras 24 horas. Levando em conta que depende do contrato que vc tem na blip chamados iniciados pelo contato em alguns contratos tem um limite que é grátis e depois de uma quantidade são cobrados tem que levar isso em conta tb, agora se quiser ficar constantemente com o cliente em aberto aí não tem jeito mesmo.

Ei, @egidioserri! Tudo bem?

Dá uma olhada na seção de Dicas e Tutoriais sobre o WhatsApp aqui na comunidade: https://community.blip.ai/whatsapp-85

Tem bastante materiais com boas práticas para otimizar seus envios ativos de mensagens de marketing, além de conteúdos sobre as funcionalidades de Smart Sales e Click to WhatsApp que podem ajudar as suas vendas! 

Abraços

Qual é o principal objetivo de vincular completamente o Blip aos vendedores?

Como vocês gerenciam o fluxo de vendas com o Hubspot, onde o proprietário do contato é sempre o vendedor? Como podemos burlar a regra de 24 horas para encerrar tickets, já que algumas negociações demoram mais?

Alguns exemplos de fluxos de vendas que poderiam compartilhar?

Obrigado!

For the salesperson flow, we found it's crucial to use HubSpot's lead rotation or deal-based workflows. You can set rules so that even if a new contact comes in, a workflow can check if there's an existing open deal associated with their company and assign the contact to the current deal owner. This helps keep the salesperson as the consistent point of contact.

Regarding the 24-hour ticket closure, that's a tough one for sales cycles. We use the deal stages themselves to track the negotiation progress, not a ticket that needs closing. We only use the ticketing system for post-sale support. It might be worth exploring if you can manage the sales conversation entirely within the Deal pipeline instead of the Ticket pipeline.

Do any of you have any sales flow examples you could send us so we can get an idea of where to start? lo

Solutions & Recommendations

1. Extend the 24-Hour Conversation Window (on supported platforms)

If you're using WhatsApp via Blip, you can reopen the 24-hour window with:

• Pre-approved message templates (a.k.a. HSMs or proactive messages).

• Set these templates in Blip + Facebook Business Manager.

• Create templates like:
  "Hey {{name}}, just checking in on our offer from earlier. Let us know if you're ready to move forward idea!"

Blip allows sending these via API or flow once approved.

2. Route Users Based on HubSpot Owner (Dynamic Assignment)

Use HubSpot's contact owner property dynamically within Blip:

• Create a Blip router that assigns conversations based on HubSpot owner ID.

• Use Blip’s API Extension to pull owner info from HubSpot via contact email/phone.

• Once matched, route the ticket to the assigned salesperson’s queue.

3. Hybrid Flow Setup Example:

1. User starts chat via chatbot

2. Blip checks if user exists in HubSpot via API.

3. If yes → fetches “contact owner” and routes to human agent (salesperson).

4. If 24 hours pass:

   • Send automated message template.

   • Let the user respond and reopen the window.

5. Add tags or notes in HubSpot for lead status updates automatically via webhook.

4. Use Ticket Notes to Track Negotiation Stages

Integrate HubSpot pipeline stages with Blip tickets:

• When a salesperson updates a stage in HubSpot (e.g., “Proposal Sent”), auto-tag the conversation in Blip for visibility.

• You can use webhooks or Zapier/Make.com to sync statuses both ways.